TEAM OPERATING SYSTEM

See how the Team Operating System can help you align your team, regain your customers and ultimately rebuild your business after the devastating economic effects caused by the COVID-19 crisis.

WHAT YOU'LL UNLOCK INSIDE THE TEAM OPERATING SYSTEM

Tried, Tested & True

"All the strategies, templates and guides inside the course are the same ones that I use at my own businesses and teach during my keynotes for some of the top companies around the world.

I own a handful of bars and restaurants - if they can work in the unforgiving, ultra competitive hospitality industry, I know that they'll work for you and your business."

TRIED, TESTED & TRUE

"All the strategies, templates and guides inside the course are the same ones that I use at my own businesses and teach during my keynotes for some of the top companies around the world.

I own a handful of bars and restaurants - if they can work in the unforgiving, ultra competitive hospitality industry, I know that they'll work for you and your business."

WHAT BUSINESS LEADERS (JUST LIKE YOU) HAVE TO SAY ABOUT THE TEAM OPERATING SYSTEM

Sherry Fitzpatrick
Director, Operations, 
Taunton Village Dental

Gerri Morgan
HR Director, 
SentriLock

© 2020 Falcon Experience Management Ltd.

ABOUT MICHEL FALCON
(t\OS Creator)

Michel is an entrepreneur, international keynote speaker and bestselling author. He has worked with companies like Subway, Alfa Romeo, Electronic Arts and many others to take their company culture, customer experience and employee engagement strategies to the next level. 

The strategies he teaches in the Team Operating System course are the same ones he has used to build his own multi-million dollar hospitality businesses with nearly 200 employees.

Michel's book, People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People, is an Amazon Best Seller. 

See how the Team Operating System can help you align your team, regain your customers and ultimately rebuild your business after the devastating economic effects caused by the COVID-19 crisis.

TEAM OPERATING

SYSTEM

CONCEPTS TAUGHT IN THE TEAM OPERATING SYSTEM

Company Culture Strategies

To maintain your best employees and build an admired company, it's undeniable that you need to create a culture that your team can thrive in.

Recruiting Like A Pro

The t\OS course gives you everything you need to properly attract, recruit and poach talent so that your team is filled with all stars. 

Elite Interview Process, Questions & Onboarding

If you find yourself in a never-ending loop of hiring for the same positions without being able to find and keep great talent, I'm excited to share my six-step hiring process with you. It's complex, it's robust and it's helped me hire some of the greatest people I've had the privilege of working with.

Customer-Focused Training

Get access to the same training materials I've developed for global companies like Lush, Alfa Romeo and Electronic Arts that focus on a premium customer experience.  

Customer Experience Improvement

The strategies I've included are inexpensive and will help identify where the strengths and weaknesses are within your company's customer experience.

Customer Retention Management

Learn how to turn negatives into positives with my customer retention and complaint management strategies. 

Hospitality is an unforgiving industry where excellent service and a great product are the bare minimum. If these strategies are generating 5 star reviews on Google and an NPS score of 81, I'm confident they'll work for you.  

CONCEPTS TAUGHT IN THE TEAM OPERATING SYSTEM


COMPANY CULTURE STRATEGIES

To keep your best employees and build an admired company, it's undeniable that you need to create a culture that your team can thrive in, both remotely and in-person. 


RECRUITING LIKE A PRO

the t\OS course gives you everything you need to properly attract, recruit and poach talent so that your team is filled with all stars. 


ELITE INTERVIEW PROCESS, QUESTIONS & ONBOARDING

Asking the right questions to better understand who someone is and how they'll fit into your business is crucial to avoid a revolving door from building for the same position(s). 


CUSTOMER-FOCUSED TRAINING

Get access to the same training materials I've developed for global companies like Lush, Alfa Romeo and Electronic Arts that focus on a premium customer experience. Every business, regardless of industry, will need to undergo a robust retraining system for all it's team members so they are setup for success amidst all the changes that have happened in 2020.


CUSTOMER EXPERIENCE IMPROVEMENT

The strategies I've included are inexpensive and will help identify where the strengths and weaknesses are within your company's customer experience.


CUSTOMER RETENTION MANAGEMENT

Learn how to turn negatives into positives with my customer retention and complaint management strategies. 

Hospitality is an unforgiving industry where excellent service and a great product are the bare minimum. If these strategies are generating 5 star reviews on Google and an NPS score consistently in the 80's, I'm confident they'll work for you.  

About Michel Falcon
(t\OS Creator)

Michel is an entrepreneur, advisor and international keynote speaker. Before the age of 30, he had worked with companies like Verizon Wireless, Alfa Romeo, BlueCross BlueShield, Electronic Arts and Illumina to take their customer experience and employee engagement strategies to the next level. 

Michel's book, People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People, is an Amazon Best Seller. He currently owns two venues in Toronto's King West neighbourhood, one of Canada's most competitive hospitality districts.

WHAT BUSINESS LEADERS (JUST LIKE YOU) HAVE TO SAY ABOUT THE TEAM OPERATING SYSTEM

BUILD A STRONGER TEAM DURING TURBULENT TIMES

FREE EMPLOYEE TRAINING LESSON

The Coronavirus has upended our daily lives and shaken up the way we do business. You’ve likely been called upon to act, adapt, and rethink how you manage yourself and others. 

Now, more than ever, organizations need alignment and the tools to properly train their team to adapt to rapid changes. 

The first lesson from Module 4 of the Team Operating System teaches you what your training program needs to set your employees up for success. 

Access Free Lesson >>

COVID-19 RESOURCES FOR YOUR BUSINESS

The coronavirus crisis has likely changed how you work, learn, and live. Below are a selection of complimentary resources I've built that can help you and your team navigate through this difficult situation. 

How To Rebuild Your Team (5 Steps To Rebound From Temporary Layoffs)

Breaking It Down Podcast - How To Engage Remote Teams w/ Kristi Herold 

The Importance of Customer Experience During Covid-19 (3 Companies Doing It Right)


WHAT SETS THE TEAM OPERATING SYSTEM APART?

YOUR EDUCATION JOURNEY

Everyone who enrolls in the Team Operating System will begin their education with a  1 hour call with me to create a success path, outlining key takeaways for each student of the course.

You'll also have access to a 1 hour call during the course, along with a 1 hour call upon course completion, totalling 3 hours of personal assistance during your education journey. 

WHAT SETS THE TEAM OPERATING SYSTEM APART?

PROVEN PRACTICES

None of the strategies hosted within the Team Operating System are theory alone - everything within the course is tried, tested and true. 

I own & operate a hospitality company in Toronto's entertainment district, one of the most competitive areas in North America for restaurants, and have generated amazing results that are now being adopted by businesses outside of hospitality. 

I've brought these strategies around the world in keynotes and workshops that I've hosted and have seen first hand that the practices I teach in t\OS can be adopted in all industries. 

WHAT SETS THE TEAM OPERATING SYSTEM APART?

INTERACTIVE LEARNING 

Each module hosts a variety of video lessons and editable templates (like the Netflix-style company culture guide) that allows you to better understand and retain the information as you go. 

Every guide, checklist & deck within t\OS is completely customizable so that you can take these strategies and start using them right away 

"I really enjoyed the comprehensiveness of the course, and the things he taught were transferrable. You can use this at any job"

Kieran Mathew
Founder, Amplify

"I think this would be a really great course for really any young entrepreneur, or an entrepreneur in a startup that's trying to get their employees and their customers to align on who they are, what they do and where they're going."

"One of the things we were able to do at SentriLock was solve a problem around improving our hiring and onboarding experience. With Michel's guidance and online tutorial, we revised our interview questions, we provided a friendlier tone and interview experience for candidates. We celebrate offers now and that onboarding is a really exciting first day to welcome that new individual to the SentriLock team."

• Three hours of private consulting with Michel Falcon (t\OS creator)

• Unlimited user access to 6 comprehensive modules, totalling 41 video lessons

• Knowledge retention assessments for each module

• 30+ tested & proven strategies, unpacked in detail

 25 step-by-step guides and ready-to-use templates, including:

Regardless of your industry, the step-by-step strategies within the Team Operating System will give you everything you need to train your team, gain your customers back and ultimately rebuild your business. 

Below are testimonials from entrepreneurs and senior managers across a variety of industries. My strategies have worked for their businesses and I'm confident they'll work for you.  

A MESSAGE FROM MICHEL FALCON

CREATOR, TEAM OPERATING SYSTEM

Are you scared of losing your best talent, customers and ultimately your business during these times of uncertainty?

You're not alone. 

As the owner of multiple hospitality venues across the city of Toronto, the COVID-19 crisis has been an unprecedented, turbulent time (to say the least). 

While my primary focus has been the well being and mental health of my teams, I've simultaneously been preparing for the reopen of our businesses. 

My emphasis when it comes to the health of any business has always been centred around customer experience, employee engagement and company culture. 

I believe those three things are more important now then ever.

When your business starts again, it won't be enough to simply open. You're going to have to train your team to adjust the new normal that will affect the way you do business, both internally and with your customers. 

You'll also need to prepare to open as if your business is brand new, no matter how large your client list was in the past. How you approach customer experience will become crucial to the health of your business. 

When we do reach a point of a new "normal," it will be absolutely crucial to be prepared & ready rather than figuring it out along the way. 

As an entrepreneur in hospitality, I'm confident that the things I do now will set me and my team of 200+ up for success. 

If you have fears about loosing your business, I promise you that the Team Operating System will give you the assets needed to ensure the success of your company. 

If you're hesitant about this course because of costs associated, don't worry, we'll figure something out - email me (michel@michelfalcon.com) and we'll work it out. 

If you'd like a peek into the course, there's a button below that will unlock a lesson from one of the modules in the course that will outline exactly what you need to include in your training packages. 

Access Free Lesson >>

FREQUENTLY ASKED QUESTIONS

WHAT DO I GET WHEN I PURCHASE t\OS?

• Unlimited user access to 6 comprehensive modules, totalling 41 video lessons

• Three hours of private consulting with Michel

• 30+ tested & proven strategies unpacked in detail

• 25 step-by-step guides and ready-to-use templates

• Knowledge retention assessments for each module

HOW IS THE CONTENT DELIVERED?

• Each module contains video lessons that include downloadable templates that you can customize to fit your brand and give to your team

• Once you purchase the TOS course, you'll have lifetime access

IS THIS COURSE FOR ME?

• This course is made for Entrepreneurs who have an active rapport with the teams they work with

• This course is for business owners who are looking for strategies that will help them rebuild their teams, earn trust with customers and rebuild their company 


COMPANIES WHO HAVE USED MICHEL'S STRATEGIES

A Netflix-like company culture deck template to embed your culture into the DNA of the organization

- An effective job description template you can start using today to recruit employees for all positions

- A proven step-by-step recruiting strategy to recruit like a pro

- Michel's proven onboarding strategy to increase employee retention

- 17 interview questions you can use today to find company and customer-centric employees

- A PowerPoint template to use to host training workshops for your employees

- A blueprint on how to host a customer journey mapping workshop for your company

- A customer retention framework to reduce customer complaints by 33% in three months


• Plus, much more!

WHAT YOU'LL UNLOCK INSIDE THE TEAM OPERATING SYSTEM

Access Free Lesson >>

Brian Scudamore 
CEO, 
O2E Brands

 “Michel was a part of 1-800-GOT-JUNK? for years… so I speak from a perspective of not just having read a book – but from a perspective of getting to know Michel over the years and experiencing his passion for culture and people, first hand! Michel made a great impact on our company and I hope he can make an impact on you too”

BUILD A STRONGER TEAM DURING TURBULENT TIMES

FREE EMPLOYEE TRAINING LESSON

"The Team Operating System is great for anyone who has a passion for company culture, leadership or just wants to experience both personal and professional growth."

Victoria Delisle
HR Student

Ermin
Director, Store Operations, Kintec Footwear & Orthotics

"This course would be really good for anyone who has the ability or influence within your organization to impact operations, impact hiring or even to impact just improving or having some additional ways to grow and innovate within your industry." 

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