Create A Business That Puts Yourself Miles Ahead Of Your Competitors

Here's What's Waiting For You Inside The Team Operating System Course
 

 

Copyright © 2019 Falcon Experience Management Ltd.

Leverage my tried, tested and true strategies to improve your company culture, employee engagement & customer experience.

Are you looking for a resource with EVERYTHING you need to start making better hires, build an admired culture and ensure longevity for your business?


Do you feel like employee engagement and customer experience are important to generating more profits, but you need a framework for this?


Are you looking to leverage customer experience strategies to turn your customers into your biggest advocates?


Do you want to equip your team with the resources they need to become more self-sufficient, but don't know exactly what they'd need?


If you answered YES to any of these questions, my Team Operating System is exactly what you need to get over that hurdle and generate long-term success for your business. 

Are you scared of losing your best talent, customers and ultimately your business, to the competition?

You're not alone. 

When I moved my entire life from Vancouver to Toronto in 2016 to open a four-story venue in one of Canada's most competitive hospitality districts, I knew I was in for a challenge. 

I started looking outside of the industry to discover and adopt methods that would help us retain the top talent that we spent weeks recruiting, build an admired culture and create experiences that would turn our guests into our greatest advocates. 

The systems I eventually created within my business have immediately increased our employee engagement, helping us retain our top team members, saving us hundreds of thousands of dollars on recruiting and training. 

Not only that! We've created a next-level customer experience strategy earning us true customer loyalty, a NPS of 81 and hundreds of five-star Google reviews.

If you're serious about taking your business to the next level and leaping miles ahead of your competition, click the button below to register for the Team Operating System course. 


Module 1 

Company Culture Strategies: Build A Workplace That Drives Sales, Profit and Grows an Admired Brand

To maintain your best employees and build an admired company, it's undeniable that you need to create a culture that your team can thrive in. 

Building a great company culture goes beyond having bean bags and a beer fridge in the office. You must build an environment where your employees feel heard, valued and understand their purpose within the company. 

Key Outcomes and Lessons of Module 1:

• 5 ways to embed your core values into the DNA of your company and produce results
• Create your own Netflix-like culture deck for onboarding & training [template included]
• Best practices on how to become a culture-focused leader
• Step-by-step guide to learn my Employee Advisory Board, Culture Committee and Weekly Employee Survey strategies [template included].
• How to manage high-performing employees who aren’t company culture fits
• Plus, more!


Module 2

Recruiting Like A Pro - How To Open The Floodgates to Great Candidates For Any Position 

If you find recruiting to be exhausting or you feel like there's no one out there that matches exactly what you're looking for, you may have to re-evaluate your recruiting practices. 

This module within the T.O.S. course gives you everything you need to properly attract, recruit and poach talent so that your team is filled with all stars. 

Key Outcomes and Lessons of Module 2:

• Create a job description to recruit high calibre candidates [template included]
• Employee Muse: a way to paint a picture of your ideal employee [template included]
• A step-by-step and cost-effective recruitment strategy
• The required steps to build a company culture video for recruiting purposes
• Plus, more!


Module 3

Elite Interview Process, Questions and Onboarding: The Best Way to Identify Culture Fits, High Performance Leaders and Company Ambassadors

According to Forbes, the long-term cost of a bad hire can be $240,000! 

If you find yourself in a never-ending loop of hiring for the same positions without being able to find and keep great talent, I'm excited to share my six-step hiring process with you. It's complex, it's robust and it's helped me hire some of the greatest people I've had the privilege of working with. 

Key Outcomes and Lessons of Module 3:

• Learn my six-step interview strategy [template included]
• Start using my 17 go-to interview questions to identify culture fits and customer-centric employees [templates included]
• How to design a new employee onboarding strategy
• Plus, more!


Module 4

My Training Material: The Customer-Focused Education I’ve Used to Host Workshops for Companies Like Alfa Romeo, LUSH Cosmetics, Electronic Arts and Others 
[Slide Deck Included]

I wouldn't be able to provide a product like this course without knowing that these strategies are tried, tested and true. 

I put the names of these admired companies in the module title, not to brag, but to illustrate a point that these strategies will work for you no matter what industry your business is in.

Key Outcomes and Lessons of Module 4:

• Download the PowerPoint slide deck that I use to train my employees and host workshops [template included]
• Learn the 3 customer personality types and ways to deliver personalized customer experiences
• Learn my Micro Customer Experience strategy to earn higher customer loyalty
• How your employees can contribute to your organic growth (repeat purchases and word-of-mouth marketing)
• Plus, more!

 

Module 5

Customer Journey Mapping: The Hidden Strategy to Improve Your Operation and Create an Experience Your Customers (or Industry) Has Never Seen Before

This strategy is something I recommend to every company I work with who is looking to improve their customer experience and create alignment across all departments. 

It's inexpensive and it helps identify where the strengths and weaknesses are within your company's customer experience. It's something I use within my own businesses and it's one of my highest requested workshops that I've hosted for companies around the world.

Key Outcomes and Lessons of Module 5:

• What you need to host a customer journey mapping workshop for your company
• A step-by-step explanation on how to host the customer journey mapping workshop
• Customer journey mapping best practices
• Customer journey mapping checklist [template included]
• Learn my ‘traffic light model’ to build operational improvement strategies
• Plus, more!


Module 6

Customer Retention and Complaint Management: Learn My Framework to Resolve All Complaints, Across All Channels, and Reduce Customer Churn

Learn how to turn negatives into positives with my customer retention and complaint management strategies. 

Hospitality is an unforgiving industry where excellent service and a great product are the bare minimum. If these strategies are generating 5 star reviews on Google and an NPS score of 81, I'm confident they'll work for you. 

Key Outcomes and Lessons of Module 6:

• Learn my complaint management framework [template included]
• Download my monthly Complaints at a Glance document [template included]
• Best practices to increase customer retention by developing operational improvements plans
• Plus, more!

The Team Operating System Will Give You...

Everything you need to recruit, train and retain all-star talent for your company, including job description templates, culture decks you can tailor to your brand and interview questions to sort out top quality talent from the rest.

The strategies you need to deliver an experience that will have your customers not only writing positive reviews online, but telling their friends and family about your company. 

The systems and process to ensure that you never make a bad hire again, saving hundreds of thousands of dollars every year in recruiting and training expenses. 

Don't wait! Get the strategies you need TODAY to give your company the advantage over your competitors! 

I want tOS All Access

Still Have Questions? Read Our F.A.Q.

What do I get when I purchase T.O.S. ?

 Unlimited user access to 6 comprehensive modules, totalling 41 video lessons

• 30+ tested & proven strategies unpacked in detail

• 25 step-by-step guides and ready-to-use templates

• Knowledge retention assessments for each module


How is the content delivered?

• Each module contains video lessons that include downloadable templates that you can customize to fit your brand and give to your team

• Once you purchase the TOS course, you'll have lifetime access


Who is this course for?

• This course is made for Entrepreneurs who have an active rapport with teams they work with

• This course is for business owners who care about the longevity of their company, their customers and their team members

I want tOS All Access

Leverage my tried, tested and true strategies to improve your company culture, employee engagement & customer experience.

Are you looking for a resource with EVERYTHING you need to start making better hires, build an admired culture and ensure longevity for your business?


Do you feel like employee engagement and customer experience are important to generating more profits, but you need a framework for this?


Are you looking to leverage customer experience strategies to turn your customers into your biggest advocates?


Do you want to equip your team with the resources they need to become more self-sufficient, but don't know exactly what they'd need?


If you answered YES to any of these questions, my Team Operating System is exactly what you need to get over that hurdle and generate long-term success for your business. 

Are you scared of losing your best talent, customers and ultimately your business, to the competition?

You're not alone. 

When I moved my entire life from Vancouver to Toronto in 2016 to open a four-story venue in one of Canada's most competitive hospitality districts, I knew I was in for a challenge. 

I started looking outside of the industry to discover and adopt methods that would help us retain the top talent that we spent weeks recruiting, build an admired culture and create experiences that would turn our guests into our greatest advocates. 

The systems I eventually created within my business have immediately increased our employee engagement, helping us retain our top team members, saving us hundreds of thousands of dollars on recruiting and training. 

Not only that! We've created a next-level customer experience strategy earning us true customer loyalty, a NPS of 81 and hundreds of five-star Google reviews.

If you're serious about taking your business to the next level and leaping miles ahead of your competition, click the button below to register for the Team Operating System course. 

Module 1 

Company Culture Strategies: Build A Workplace That Drives Sales, Profit and Grows an Admired Brand

To maintain your best employees and build an admired company, it's undeniable that you need to create a culture that your team can thrive in. 

Building a great company culture goes beyond having bean bags and a beer fridge in the office. You must build an environment where your employees feel heard, valued and understand their purpose within the company. 

Key Outcomes and Lessons of Module 1:

• 5 ways to embed your core values into the DNA of your company and produce results
• Create your own Netflix-like culture deck for onboarding & training [template included]
• Best practices on how to become a culture-focused leader
• Step-by-step guide to learn my Employee Advisory Board, Culture Committee and Weekly Employee Survey strategies [template included].
• How to manage high-performing employees who aren’t company culture fits
• Plus, more!


Module 2

Recruiting Like A Pro - How To Open The Floodgates to Great Candidates For Any Position 

If you find recruiting to be exhausting or you feel like there's no one out there that matches exactly what you're looking for, you may have to re-evaluate your recruiting practices. 

This module within the T.O.S. course gives you everything you need to properly attract, recruit and poach talent so that your team is filled with all stars. 

Key Outcomes and Lessons of Module 2:

• Create a job description to recruit high calibre candidates [template included]
• Employee Muse: a way to paint a picture of your ideal employee [template included]
• A step-by-step and cost-effective recruitment strategy
• The required steps to build a company culture video for recruiting purposes
• Plus, more!


Module 3

Elite Interview Process, Questions and Onboarding: The Best Way to Identify Culture Fits, High Performance Leaders and Company Ambassadors

According to Forbes, the long-term cost of a bad hire can be $240,000! 

If you find yourself in a never-ending loop of hiring for the same positions without being able to find and keep great talent, I'm excited to share my six-step hiring process with you. It's complex, it's robust and it's helped me hire some of the greatest people I've had the privilege of working with. 

Key Outcomes and Lessons of Module 3:

• Learn my six-step interview strategy [template included]
• Start using my 17 go-to interview questions to identify culture fits and customer-centric employees [templates included]
• How to design a new employee onboarding strategy
• Plus, more!


Module 4

My Training Material: The Customer-Focused Education I’ve Used to Host Workshops for Companies Like Alfa Romeo, LUSH Cosmetics, Electronic Arts and Others 
[Slide Deck Included]

I wouldn't be able to provide a product like this course without knowing that these strategies are tried, tested and true. 

I put the names of these admired companies in the module title, not to brag, but to illustrate a point that these strategies will work for you no matter what industry your business is in.

Key Outcomes and Lessons of Module 4:

• Download the PowerPoint slide deck that I use to train my employees and host workshops [template included]
• Learn the 3 customer personality types and ways to deliver personalized customer experiences
• Learn my Micro Customer Experience strategy to earn higher customer loyalty
• How your employees can contribute to your organic growth (repeat purchases and word-of-mouth marketing)
• Plus, more!

 

Module 5

Customer Journey Mapping: The Hidden Strategy to Improve Your Operation and Create an Experience Your Customers (or Industry) Has Never Seen Before

This strategy is something I recommend to every company I work with who is looking to improve their customer experience and create alignment across all departments. 

It's inexpensive and it helps identify where the strengths and weaknesses are within your company's customer experience. It's something I use within my own businesses and it's one of my highest requested workshops that I've hosted for companies around the world.

Key Outcomes and Lessons of Module 5:

• What you need to host a customer journey mapping workshop for your company
• A step-by-step explanation on how to host the customer journey mapping workshop
• Customer journey mapping best practices
• Customer journey mapping checklist [template included]
• Learn my ‘traffic light model’ to build operational improvement strategies
• Plus, more!


Module 6

Customer Retention and Complaint Management: Learn My Framework to Resolve All Complaints, Across All Channels, and Reduce Customer Churn

Learn how to turn negatives into positives with my customer retention and complaint management strategies. 

Hospitality is an unforgiving industry where excellent service and a great product are the bare minimum. If these strategies are generating 5 star reviews on Google and an NPS score of 81, I'm confident they'll work for you. 

Key Outcomes and Lessons of Module 6:

• Learn my complaint management framework [template included]
• Download my monthly Complaints at a Glance document [template included]
• Best practices to increase customer retention by developing operational improvements plans
• Plus, more!

The Team Operating System Will Give You...

Everything you need to recruit, train and retain all-star talent for your company, including job description templates, culture decks you can tailor to your brand and interview questions to sort out top quality talent from the rest.

The strategies you need to deliver an experience that will have your customers not only writing positive reviews online, but telling their friends and family about your company.

The systems and process to ensure that you never make a bad hire again, saving hundreds of thousands of dollars every year in recruiting and training expenses.

Don't wait! Get the strategies you need TODAY to give your company the advantage over your competitors! 

Still Have Questions? 

Read Our F.A.Q.

What do I get when I purchase T.O.S. ?

 Unlimited user access to 6 comprehensive modules, totalling 41 video lessons

• 30+ tested & proven strategies unpacked in detail

• 25 step-by-step guides and ready-to-use templates

• Knowledge retention assessments for each module


How is the content delivered?

 Each module contains video lessons that include downloadable templates that you can customize to fit your brand and give to your team

• Once you purchase the TOS course, you'll have lifetime access


Who is this course for?

• This course is made for Entrepreneurs who have an active rapport with teams they work with

• This course is for business owners who care about the longevity of their company, their customers and their team members 

Here's What's Waiting For You Inside The Team Operating System Course

Here's what you'll receive in the 

Team Operating System:


• A Netflix-like company culture deck template to embed your culture into the DNA of the organization

• An effective job description template you can start using today to recruit high performing employees for all positions

• A proven step-by-step recruiting strategy to recruit like a pro

• Learn Michel's proven interview strategy to increase employee retention

• 17 interview questions you can use today to find company and customer-centric employees

• A PowerPoint template to use to host training workshops for your employees

• A blueprint on how to host a customer journey mapping workshop for your company

• A customer retention framework to reduce customer complaints by 33% in three months

• Plus, much more!

Here's what you'll receive in the 

Team Operating System:

• A Netflix-like company culture deck template to embed your culture into the DNA of the organization

• An effective job description template you can start using today to recruit high performing employees for all positions

• A proven step-by-step recruiting strategy to recruit like a pro

• Learn Michel's proven interview strategy to increase employee retention

• 17 interview questions you can use today to find company and customer-centric employees

• A PowerPoint template to use to host training workshops for your employees

• A blueprint on how to host a customer journey mapping workshop for your company

• A customer retention framework to reduce customer complaints by 33% in three months

• Plus, much more!


I want tOS EliteI want tOS Elite

Companies who have used Michel's strategies

Companies who have used Michel's strategies