TEAM OPERATING SYSTEM COURSE

Book a call with Michel to learn if the Team Operating System online course will help you achieve your improve your company culture, customer experience and employee retention goals.

Build A Business Your Customers & Employees Will Never Want To Leave

Find & Retain Top Talent

Discover how to easily filter through resumes, recruit top talent and keep your all stars.

Build The Culture You've Always Wanted

Learn how to build a culture that is admired by your customers, employees and competition! 

Implement Highly Effective Customer Experience Strategies

Identify pain points in your business and create action plans to improve them and elevate your customer experience

Master The Essentials Of Building A Great Company

Build a strong culture that creates alignment across your entire team

Dramatically improve your customer experience, increasing your referrals and online reviews  

Improve your employee retention and never fear about loosing and all star employee 

What You'll Learn

Tried, Tested & True

All the strategies, templates and guides inside the course are the same ones that I use at my own businesses and teach during my keynotes for some of the top companies around the world.

I own a handful of bars and restaurants - if they can work in the unforgiving, ultra competitive hospitality industry, I know that they'll work for you and your business.

Tried, Tested & True

"All the strategies, templates and guides inside the course are the same ones that I use at my own businesses and teach during my keynotes for some of the top companies around the world.

I own a handful of bars and restaurants - if they can work in the unforgiving, ultra competitive hospitality industry, I know that they'll work for you and your business."

What Business Leaders Are Saying About The Team Operating System

Sherry Fitzpatrick
Director, Operations
Taunton Village Dental

Gerri Morgan
HR Director
SentriLock

“Michel was a part of 1-800-GOT-JUNK? for years… so I speak from a perspective of not just having read a book – but from a perspective of getting to know Michel over the years and experiencing his passion for culture and people first hand! Michel made a great impact on our company and I hope he can make an impact on you too”

Brian Scudamore 
CEO
O2E Brands

 “Michel was a part of 1-800-GOT-JUNK? for years… so I speak from a perspective of not just having read a book – but from a perspective of getting to know Michel over the years and experiencing his passion for culture and people first hand! Michel made a great impact on our company and I hope he can make an impact on you too”

Brian Scudamore 
CEO, 
O2E Brands

© 2019 Falcon Experience Management Ltd.

About Michel Falcon
(t\OS Creator)

Michel is an entrepreneur, international keynote speaker and bestselling author. He has worked with companies like Subway, Alfa Romeo, Electronic Arts and many others to take their company culture, customer experience and employee engagement strategies to the next level. 

The strategies he teaches in the Team Operating System course are the same ones he has used to build his own multi-million dollar hospitality businesses with nearly 200 employees.

Michel's book, People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People, is an Amazon Best Seller. 

Sign up to receive information about professional development course curriculum & pricing.

TEAM OPERATING

SYSTEM COURSE

Build A Business Your Customers & Employees Will Never Want To Leave

Find & Retain Top Talent

Discover how to easily filter through resumes, recruit top talent and keep your all stars.

Build The Culture You've Always Wanted

Learn how to build a culture that is admired by your customers, employees and competition! 

Implement Highly Effective Customer Experience Strategies

Identify pain points in your business and create action plans to improve them and elevate your customer experience

Master The Essentials Of Building A Great Company

What You'll Learn

Company Culture Strategies

To maintain your best employees and build an admired company, it's undeniable that you need to create a culture that your team can thrive in. 

Recruiting Like A Pro

the T.O.S. course gives you everything you need to properly attract, recruit and poach talent so that your team is filled with all stars. 

Elite Interview Process, Questions & Onboarding

If you find yourself in a never-ending loop of hiring for the same positions without being able to find and keep great talent, I'm excited to share my six-step hiring process with you. It's complex, it's robust and it's helped me hire some of the greatest people I've had the privilege of working with. 

Customer-Focused Training

Get access to the same training materials I've developed for global companies like Lush, Alfa Romeo and Electronic Arts that focus on a premium customer experience.  

Customer Experience Improvement

The strategies I've included are inexpensive and will help identify where the strengths and weaknesses are within your company's customer experience.

Customer Retention Management

Learn how to turn negatives into positives with my customer retention and complaint management strategies. 

Hospitality is an unforgiving industry where excellent service and a great product are the bare minimum. If these strategies are generating 5 star reviews on Google and an NPS score of 81, I'm confident they'll work for you.  

Company Culture Strategies

To maintain your best employees and build an admired company, it's undeniable that you need to create a culture that your team can thrive in. 

Recruiting Like A Pro

the T.O.S. course gives you everything you need to properly attract, recruit and poach talent so that your team is filled with all stars. 

Elite Interview Process, Questions & Onboarding

If you find yourself in a never-ending loop of hiring for the same positions without being able to find and keep great talent, I'm excited to share my six-step hiring process with you. It's complex, it's robust and it's helped me hire some of the greatest people I've had the privilege of working with. 

About Michel Falcon
(t\OS Creator)

Michel is an entrepreneur, advisor and international keynote speaker. Before the age of 30, he had worked with companies like Verizon Wireless, Alfa Romeo, BlueCross BlueShield, Electronic Arts and Illumina to take their customer experience and employee engagement strategies to the next level. 

Michel's book, People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People, is an Amazon Best Seller. He currently owns two venues in Toronto's King West neighbourhood, one of Canada's most competitive hospitality districts.

What Business Leaders Are Saying About The Team Operating System

Customer-Focused Training

Get access to the same training materials I've developed for global companies like Lush, Alfa Romeo and Electronic Arts that focus on a premium customer experience.  

Customer Experience Improvement

The strategies I've included are inexpensive and will help identify where the strengths and weaknesses are within your company's customer experience.

Customer Retention Management

Learn how to turn negatives into positives with my customer retention and complaint management strategies. 

Hospitality is an unforgiving industry where excellent service and a great product are the bare minimum. If these strategies are generating 5 star reviews on Google and an NPS score of 81, I'm confident they'll work for you.